Lost a tile? We send it.
Request a replacement and we ship the tile to you from our studio in Texas.
Arrived damaged? We make it right.
If a set arrives damaged or incomplete, we replace it.
Real people, real replies.
Every message is answered personally by our team, not a bot or a warehouse.
How it works
Getting a replacement tile
Fill out the Replacement Tile Request with your Amazon order number.
Tell us which tile is missing or damaged.
We ship it to you from Texas.
Customer care
What players say about us
“I can't thank you enough. You complete my sets!”
J.M.
“You'll have a lifelong customer and brand advocate in me. I'm really blown away by your customer service.”
B.C.
“Thank you for your great customer service. I am so pleased with your company's attention to quality and customer satisfaction. I absolutely love my new Terra tiles and mat!”
A.W.
“Truly, y'all are the best company! Thank you so much for the personal reply.”
L.K.
“You've done everything and more to get me taken care of, and I truly appreciate it.”
D.H.
“This is the best customer service! Thank you!”
J.J.
“Your willingness to offer great customer service makes my heart happy.”
C.W.
“Thank you for your quick response and great customer service.”
C.F.
“Thank you for such a quick response, I truly appreciate it!”
J.S.
Questions about your set? Email contact@mahjongatelier.com and a real person will get back to you.
Contact