Frequently Asked Questions
Everything you need to know about our tiles, mats, shipping, and replacements.
Where can I buy Mahjong Atelier tiles and mats?
Every set and mat is sold through our Amazon storefront, so you get Amazon checkout, shipping, and buyer protection. Browse the full collection on our Shop page and tap Buy on Amazon for the design you love.
How does shipping work?
Orders ship through Amazon, so most items are Prime eligible with fast delivery across the United States. Tracking and delivery estimates appear in your Amazon account once your order is placed.
What is your return policy?
Returns and exchanges are handled through Amazon under their standard return window. Start a return from your Amazon orders page and the team will take care of the rest.
What comes in a tile set?
A complete 160 tile American Mahjong set with premium four layer tiles, deep engraved markings that stay readable for years, two color matched dice with a canvas pouch, and a vegan leather carrying bag.
What size are the neoprene mats?
Our neoprene mats measure 31.5 by 31.5 inches, a padded play surface with a no slip rubber backing that muffles tile noise. Each one ships rolled, lays flat for play, and includes a matching canvas carrying bag.
What size are the leatherette mats?
Our leatherette mats measure 33 inches, a non slip, noise reducing surface with an embossed logo. Each one ships rolled with no creases and includes a premium carrying bag.
I lost or damaged a tile. Can I get a replacement?
Yes. Mahjong Atelier customers can request a single replacement tile. Have your Amazon order number ready and fill out the Replacement Tile Request.
Can I replace a full set?
If your set arrived damaged or incomplete, we can help. Use the Set Replacement Request with your Amazon order number and we will sort it out.
How do I care for my tiles and mat?
Wipe tiles and mats with a soft, lightly damp cloth and dry them before storing. Avoid soaking or harsh cleaners. Keep tiles in their bag and roll the mat loosely to protect the surface.
When will sold out designs restock?
Our tiles sell out quickly. Sign up for restock alerts and new collection previews using the Subscribe button in the footer, and you will be the first to know.
How can I reach you?
Email us any time at contact@mahjongatelier.com and follow @mahjong_atelier for updates.